Frequently Asked Questions
Booking
How do I make a booking?
Pick your dates and party size on any tour, hotel or activity page, then continue to checkout. Once the booking is confirmed we email a confirmation to your registered address.
Where can I find my voucher?
Your voucher is available any time from the booking details in your account. Show it on your phone or bring a printed copy on the day.
Payment
Which payment methods do you accept?
We accept major credit cards (VISA, Mastercard, JCB and American Express). Payment is taken when the booking is confirmed.
Cancellations and changes
Can I cancel or change a booking?
Cancellation and change rules — including any fees — depend on each product's policy. Open the booking from your account page to review the conditions before making changes.
Accounts and sign-in
Do I need an account to book?
Yes, an account is required to book. It also lets you review your booking history and save favourites.
Contacting us
How do I contact you about a booking?
Use the contact form and include your booking number. Our team will get back to you as soon as possible.